DC
Darnell Cruz
Case Manager
Your main point of contact. Handles scheduling, status, and escalations.
Mon–Fri, 8 AM – 5 PM CT
Replies within 1 business day
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Kayla Reyes
Claims Specialist
Reviews your records and prepares supporting evidence.
Mon–Thu, 9 AM – 6 PM CT
Replies within 2 business days
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Priya Anand
Records Coordinator
Requests records from providers and tracks outside responses.
Mon–Fri, 7 AM – 3 PM CT
Replies within 2 business days
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